Where to start! We bought a wardrobe set, chest of draws and bedside cabinets. When the items were initially delivered they were delayed and took a while arrive.. when they eventually arrived they were water damaged and covered in mold and bird poo which was revolting. We then rang to complain and they offered to collect them and send out some new ones. again the new ones were water damaged and items chipped. We rang again and spoke to a CS agent who refused to provide us with any realistic resolution. She then refused to put us through to a manager and also failed to provide us any complaint procedure. She then terminated the call because “she couldn’t help further”. This had got to be some of the worst customer service and product quality I have ever received. (Scoffed at the idea of any sort of compensation) Zero empathy, Zero customer care and Zero resolutions!