I am simply trying to make a return when attempting this online you are directed to contact customer care to authorise a return which leads you in circles leaving me to have to call the team to discover I am number 56!!! I have never experienced this in my life of calling a company. This is very frustrating costly and time consuming. I would strongly advise people not to order from this company and for the range to rectify their customer care process immediately. On top of this they also require the customer to pay for a return after all this distress returns should be able to be free for the customer and simple process. I am still on hold for over an hour. Ridiculous.