I ordered a 15m hose online. It arrived promptly and was packed well. Unfortunately it leaked from the connection to spray attachment. I took it back to the store near us where a very polite man on customer service checked it for us and agreed it was faulty, but was unable to refund due it being an online marketplace order. On 17th May I contacted customer service via email, explaining the problem, that I had had it checked, that I would like a refund. I get a reply four days later, "what's the problem?" I told them the problem , 4 days later, they want proof, so I sent pictures and a video. Four days later, they agreed it was faulty, what would I like them to do? I asked for a refund. Four days later I get another reply saying they are waiting to hear from their supplier. It's now almost a month and still no refund. According to the law it's the retailer who is responsible for a faulty product and the refund not the supplier. I'm absolutely fed up with it, no other company would take so long to give a refund for what is obviously a faulty product! Date of experience: 17 May 2024