This company deserves to be shut down and investigated by the authorities immediately. It has been over a month since I placed an order with The Range, and they have completely failed to deliver the item. To make matters worse, they are now unable to execute a refund. This refund should be immediate. The item has never even been dispatched, and I have received no communication from The Range about the status of my order. It is impossible to reach them on the phone - I was forced to wait 3 hours before being cut off with no response. I have tried contacting them several times, but always with the same result. Their email communication is a complete joke. It takes days to receive a response, and all they provide is empty rhetoric. I want my money back immediately. What The Range is doing is clearly fraudulent, and I have already sought help from my bank. I will also be reporting this to Trading Standards, as this situation needs to be investigated thoroughly. I strongly advise anyone reading this to avoid making any purchases from The Range UK. They are scamming their customers, and this cannot be allowed to continue.