Trip Hazards in Store - Head Office dont care
We went to the Falkirk store to look at a mirror my daughter wanted, when there and looking at other things in several aisles I heard my wife shout out and found out that she had tripped over two plastic tubs that were left in the aisles, she thinks she pulled her stomach and was worried as in November she had part of her bowel out because of Bowel Cancer. This was not the only trip hazard in this store as in a couple of other aisles there were basket holders without baskets blocking the aisles and placing a trip hazard there. I have complained to the CEO and have his customer service team come back to me periodically saying they are investigating, but I really cant see they are taking this matter seriously. The CEO seems to be burying his head and never comes back to you personally of which in this situation should. The crux of this matter is that this company left trip hazards all over the place so that there customers can injure themselves, they dont care and dont take things seriously at all.
I have now had a response from the Head Office stating that my wife did not trip over and lightly touched a box that was in the way, this goes to show that the CEO Mr Simpkin does not care about any customers of his at all. I will be taking this further, but they have literally said in their email that we can take it further. Absolutely disgusting company that will take your money but does not care about your health and safety while browsing their stores. I would avoid at all cost to stay safe.
5 months ago
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