Placed an order online. The order was delivered no issues. Two items I received were not fit for purpose. The first item refund was quickly dealt with. The other item (shears) came from Rinkit Ltd. One month later I still have not received a refund. The shears all bent out of shape trying to trim a Bush. Everytime I contact the range I get a different story. Today I was told the retailer Rinkit Ltd didn't know what the fault was and now the person I have spoke to has "clarified" the issue with the retailer. I asked for the complaints procedure which she has gave details of but they do not have a complaints department??? Then cut me off!!! I have tried to leave a review against the item twice now and the keep removing it. I will never shop at the range again. Absolutely shocking service.