I bought an indoor hutch on The Range site and saw that they don’t accept American Express but Amazon Pay, so when i click on Amazon Pay and it direct me there and then i done the payment without a doubt. A week later the delivery was there without any notice from Email or phone, was left at the lawn without any notice, so i was shocked to see 2 big boxes left next to the door when i back home, not sure how many hours they have been left outside. So i immediately unbox both of the boxes in the lawn and put them recycle as it’s quite dirty and with bit of soil/dust at the bottom, and i didn’t even notice they were actually 2 same set of product until i finish building one of the hutch at night and i was like why there’s still remaining and thought if i’ve ordered the wrong product, then i saw there’s 2 email regarding the order of the same product within a minute, and i was charged on The Range AND Amazon Pay at the same time on card. Then i try to contact The Range ASAP on email and Whatspp but like few days later they finally reply and telling me that they’re not responsible for double charge issue and that if i have to return it i’ll have to pay £5 ( they mentioned this for couple times!) Saw the comment before saying they didn’t get a refund even after returning it so i might as well just sell it off myself, but gutted of how rubbish this company is, that customers have to bear the consequence caused by their “well-developed” payment system, i’ll make sure all my friends and family to avoid getting anything from The Range, better off just to pay a bit more in B&Q or other shop, at least you won’t be paying a double and they’ll be more than happy to offer you a return / refund without hesitation. This lesson cost me £90🙂