Absolute shocking company, Do NOT buy from The Range Market Place online. Once they have taken your payment, you have zero way of contacting them. Yes there is a faux customer service online, but it is run by BOTS. You cannot get intouch with them. Any emails sent from your range account, are internally fed and you won't get a copy to your email as proof of what youve requested. There is no external email address where you can write, keeping time specific proof. Because of this, if you try to cancel the online order, within 14 days, as is your consumer right in the UK, you have ZERO proof of doing so. They will give you an 'expected date of delivery' with your order, you then have to wait for the dispatch email (from the supplier, who is sometimes third party) at this point you realise you are completely alone, in a waiting game of who knows how long, where the Range have taken your money, and there is no-one at the Range to contact. Infact there is no way of contacting them, to speak to an actual person. They have bots on X who will give you cut and paste answers, and try to get you off X onto private messaging so people complaining are pacified, and it doesn't become common knowledge how range market place customers are being treated. There is no complaints procedure on their site, you just go round and round speaking to bots. It's a disgrace. If, I ever get money back I will be surprised. Either way I will never shop at their stores again.