On my first visit to Babbacombe store the manager was argueing with a customer about a return which would give Basil Fawlty a run for his money. Second visit the same manager was in the same aisle as myself and my thirteen year old daughter and he said to himself "fxxking idiot I've forgotten the ladders" I carried on with my purchase of an inflatable kayak and left on the fourth visit I wanted to return the kayak as it had inflation and stability issues the member of staff was helpful until they called the store manager and I wasn't disappointed the ever rude patronising man returned first telling me I had lost a paddle as it was a two person kayak I pointed out there was only one shown on the box and it said paddle(singular not paddles plural) on the itenery after much arguing he then said the puncture repair patch was missing I said the one he removed from the box and placed on the desk failing there he made me wait while he blew it all up and said it would go down straight away never heard of a slow leak then he then said no refund or replacement so I made him pack and check all items wished him a nice day he obviously needed the money more than me