I would give a 0 if I could. Purchased a child's type of doll's house toy online on the 28th Sept, when it arrived the toy would not open as it should do. Both my husband & I tried to open this toy without success so a 3 year old child stood no chance of opening it. I emailed The Range straight away but the customers service is extremely slow and insists on a photo and /or a video, this would not show the problem, the toy looks ok but there's a tiny lever which should move to allow entry unfortunately it is solid, this would not show up on any photo! I will NEVER buy ANYTHING ONLINE via this company again. It's amazon everytime from on.