Never received a refund or my lampshade back after taking back ti a store after buying on line. They kept the lampshade and lost it ! But said I couldn’t have a refund as was bought from on line - but they took it back in store but manager was away. He ( the manager ) was meant to call me to arrange / advise how to return my product but instead he lost it and refused ti give me a refund! Appalling, disgusting, terrible customer care. I will never shop with you again. If I could leave no stars I would. There are no options to honestly leave an accurate review because there are no available options ti say my refund was never given or that the range never bothered to respond to my complaint. Awful experience with the range.