I made an order online via the Range and the money was taken instantly from my bank and a confirmation email received. After two weeks I had still not received the order so contacted customer service. I was then told sorry your order was cancelled and we will refund the money in 3-5 days. Another week passes and no refund, so again I contact customer service and I’m told actually no we can’t refund you, you’ll have to try and get the money back from your account. The customer service agent then notes this case as closed and solved. The fact they take your money but then you have to chase to even find out the order is cancelled and then they won’t provide a refund is ridiculous. I will never buy online with them again.