We brought a TV cabinet online. It arrived and wasn't as expected not fit for purpose we wanted to return it thinking this should be straight forward. There is only live chat option.was anitly told we would get a response in 72 hours why it is so long we don't no 72 hours passed no response messaged repeatedly via email and was told that we need to return the item via post which is very heavy on there terms of return it states collecting for heavy furniture items quoted this just got a response of we need to post it within 14 days but wait another three working days for label. We asked again for a label as it's not our fault return is not easy. Evenly got the label after protesting. There is no qr code so we had to pay for the label to be printed after trying multiple post offices. And we will be charged to send it back also we have been told to inform them when we send it back and if it gets lost they will not refund. We should have learnt our lesson when we brought a sofa from them three years ago. they say they remove and take away packaging the curriers refused and said they do not do this. Within a week the arm broke it was cardboard inside they asked if we had children or animals jumping on it we said no which we do not. They wanted to reaper it. We said no and asked for an exchange for a more expensive sofa they said no it's repair or return. It took 21 emails three months to sort it out. We had to ask for a refund repeatedly and they said they forgot it took 36 days after they received it for a refund.