Would not recommend the online service, and after the appalling service from the live chat i will not be using the range full stop. I ordered a wardrobe from them. It was damged when i received it. I went on the live chat, for a replacement to be sent out. I did every thing there asked sent photos and waited 72 hours. After 72 hours had not been updated on the issue. I went back to the live chat. and the customer service from this one was appalling. She said they didnt have the photos. And told me to send them and wait 72 hours. I asked to speak to the manager, and was told the manager was not customer facings. In my opinion live chat is far from customer facing. I asked for this persons name for further reference. And she shut down the chat. Rude, unhelpful, and appalling service. I refuse to be pushed in circles. I then had to go back on the live chat. And after a while speaking to another one. Got sent an email that the seller was going to send out the replacement parts. I said that after the service i received it was a refund that i wanted. But i accepted the parts just to be done with this. I am now waiting for them. But the service is ridiculous there is no number to talk to in person. I asked for the head office number that deal with the live chat that i never got. And still not been able to put in a complaint. End of the day, i brought this item from the range. I should of been refunded from the range. As i brought the damged stoke from them. I will never use the range again. ( My first ) and ( only experience ) from ordering from the range was stressful unpleasant and so frustrating Date of experience: 09 January 2025