Really wish I had checked here before ordering. Sadly same as many here, they tried to take multiple payments for a one off Item on a continuous payment loop. Thankfully my bank saw it and blocked them but I had to change my debit card also that caused me massive inconvenience. No apology for that and I cancelled the item 3 weeks ago, refused it and sent it back as they asked and have had zero refund despite telling me they refunded me on over two weeks ago. The story and blame changes continually and new dates are quoted as said to have initiated the refund and nothing. It seems they can take money really fast and try several times in 24 hours but cannot manage to do a refund in over 3 weeks. I am forced to raise a dispute with bank and have written to the retail Ombudsman and have said I will need to take them to small claims court for the refund and lost time. Proof of parcel return, failed refund policy according to their own timelines and the fact they tried to make me pay multiple times for the article has been sent many times with over 20 emails back and forth and getting nowhere. Each time you are answered by what seems a made up name and zero ownership. It really is unbelievable how they treat people and I was told they were reputable but sadly my experience has been terrible as many here. I don't know if their words mean much to me and so called dates of supposed refund have given zero monies despite me waiting over the legal time under consumer law, thus I think it will end in court. My sincere advice is to research well who you buy from. The refund process has abysmal and really I doubt people will ever get one unless they escalate to possible court action and do as I am.