Customer service, what customer service. Ordered a bed in grey/silver for my daughter’s bedroom after fitting new grey carpet. Bed arrived and the head and foot boards are cream but the sides are silver. Contacted them to advise and was told all the boxes are the same. Asked is that the case with the cream, silver, grey, black and leather beds and told yes they are all the colour I’ve received. Very hard to believe. Was offered a full refund when I send the bed back but nothing else like alternative colour, different style or anything. Have sent numerous emails only to be told full refund or nothing. Not an option for credit towards another bed. Oh sorry I forgot that there all the same colour in the boxes regardless of what you order it will be cream headboard and cream foot with grey sides.