Liars and Scammers. Finally got them to uplift a large mirror 0n 5/1 (delivered 15/12 )that was damaged. Rang on 18/1 asking where refund was, told only received day before (!) but immediate refund would be made as I paid with PayPal. So then I started ringing as it never came through. Each time I was put on hold for between 4 to 6 minutes at premium rate, reflected in the bill I have just received for a total of 48 minutes. Then I would get a profuse apology and reassurance it was being done 'as we speak'. )n 25/1 I had had enough of the lies and opened a dispute with PayPal - just received my money back now. I believe this is a policy directed from the top: Keep everyone hanging on so we make a bit of bunce on the phone calls Lie through your teeth so we hang onto their money a bit longer Keep spinning a yarn - they might get fed up and give up so we keep their money I can only think this is the case otherwise the Management would surely have done something to mitigate the dreadful reviews Customer Services have, and the problems I have had are a common theme throughout them. Shameful and appalling. I dont know how they sleep at night. Avoid at all costs and tell anyone who will listen to do so as well.