I am so upset and humiliated by how I was treated by staff and management in The Range, King's Lynn yesterday 16th March. I went to return a pair of faulty curtains, I had them in a big carrier bag because they were big curtains. I was having a look around the store looking for my husband. Obviously because I had a big bag I was then watched and followed by four members of staff and the security guy who also stood about four feet behind me all the time I was at the Customer Service desk!! Unfortunately I had no receipt for the curtains but I knew I had purchased them mid December and I had the card I had paid on. The sales advisor said they would have to check on the computer so I was to have a wander round the store and come back in a few minutes. Once again the security guy followed us all around the store!!! On returning to the Customer Service desk the sales advisor said I had not bought any curtains in Oct, Nov or Dec and they had not sold any of the curtains I had brought back in the whole of December. She asked if I was sure I had bought them in there even though there was a display of them in the isle behind me. She said I could bring in a bank statement but I said I had already looked at that and it only showed the total amount paid and not individual items. She said she could call management but there was no point as they would say the same that they could do nothing. I said that I did want to talk to a manager. At this stage other customers were starting to look and listen and I felt totally embarrassed especially with the security guy still standing there. Some chap appeared, and more or less relayed what the sales advisor had told us. He said for all he knew I could have bought them in a different shop then bought them back there, so with no receipt he couldn't do anything!! I couldn't believe what I was hearing. I asked him if they had definitely checked for the correct curtains. He said, well we can check again. He then said oh they had the wrong number on them. I said, so now you are confirming that I bought them in this store in mid December as I said, he agreed. I was so humiliated and upset. He didn't even apologise. The Customer Service in this store is absolutely appalling. To be treat as a criminal for returning a faulty item is disgusting. I often shop in The Range but it will be a long time if ever before I go in there again. Interestingly I have just read other posts and it seems I am not the first customer who has been treated in this way in this store!!