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Jay
The Range Doncaster branch. I went shopping for the 1st time in this store and got extremely poor customer service. I got my shopping, took it to the tills to pay and to be told the price on the shelf was wrong the large glass fish bowl was meant to be £24.99 yet scanned at £34.99 yet there was no ticket price for £34.99 anywhere! also wanted to purchase a fish pump/ filter the price on the shelf was £7.99 yet scanned at £39.99 and yet again there was no £39.99 ticket on the shelf, anywhere! The supervisor (Louise cairn) was very verbally aggressive towards me when I asked to speak to the store manager yet a furniture department manager (Danelle) came out and said "right what's the problem" I told her the situation and she just said "I'm not selling the items at the price displayed" when telling her the supervisor was extremely rude to me the Department manager (Danelle) said and I quote. "that's my issue and not yours". The Department manager was also rude towards me. She wasn't prepared to give me the head office address and stated that I can find it myself. This shows extremely poor customer service and management in this store. The items that I wanted to buy at the displayed price were just put back on the shelf for the next person who wanted to buy them. I'm very disappointed with this company it was my very first time shopping at The Range and I will Never step back into one of these stores due to the lack of experience and the extremely rude service I received from the staff that were there.
6 years ago
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The Range has a 1.4 average rating from 2,134 reviews

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