Ignorant bunch of money grabbing… Ignorant bunch of money grabbing ********* !! Dont ever buy a sofa from them. Honestly they dont give a S*** about anything but money and dont give a dam about customer service. I bought a sofa from the a few years ago (should have learnt my lesson yes) and the one in the store was lovely, long enough for me to lie on and very comfy. I bought and paid for it. The one that arrived was about a foot shorter, had what looked like water stains on it and the delivery guys scraped every piece of wallpaper on the stairs on the way up. (although the new delivery guy is very good). I got given £50 which didnt cover the rants and raves from my landlord let alone the wallpaper. Also turned out the one in store was a 3 seater with 2 cushions and the one i received was also 2 cushions but a 2 seater, it was far too late and i couldnt be bothered with the hassle or stress of further complaints by then as i was quite unwell at the time. So, then, stupidly i sat on a lovely comfy faux leather sofa in the truro store which was a recliner and thought how comfortable it was and how easy it was to recline. The one i received was very different. It was hard, bloomin uncomfortable and even a rugby player would have had issues trying to push back the recliner. Being disabled I had to send it back as it was just not fit for purpose. I was then told i would lose another £30 on delivery charge and £40 on the item as they would take 10% off what i paid for having returned it. I tried and tried to get in touch by email with hq and they cant even be bothered to reply. Ive escalated this to the credit card company, the ombudsman and leaving this review so others know to AVOID this company when buying sofas !!