the customer service in store was non existent. Beth on customer service is in the wrong job , she looks bored and indifferent towards customers The staff behind the desk and there where three of them were involved in one customer service enquiry. I'm disabled and stood in that que for what seemed like hours She asked me when I purchased my kettle which as developed a fault I gave her the till receipt , and asked why I hadn't returned it within 28 days we I replied it wasn't faulty then , which to this she directed me to get a new one like for like , so I went to the aisle to get one but it was taped of due to stock movement I looked around the store and found a lovely lady who was willing to help she went to the warehouse and returned saying they had no stock . So I thought I'll have to get one somewhere else , retired to the desk to be told no refund on the card I add paid on only a gift card refund because company policy