Can you believe a retailer would treat their customers this way we ordered six dining room chairs off the website when they arrived two are damaged we contacted the customer service team (Christine) and the service is nothing short of shambolic they want to collect the two chairs then two hours after collection they will place an order for them to be replaced with delivery up to seven days (do we sit on the floor till they arrive) do they not trust their customers? We have suggested two options to them 1) we will return the two damaged chairs to the local store and swop them for new ones, answer we do not have the facility to do this. 2) We pay for two new chairs and then when delivered we send the old ones back for a refund but they want us to pay an additional £9.95 delivery for their mistake. As customers we make our choices on where we shop but the attitude of the customer services team is they couldn't care less.