I ordered 4 items. All were delivered as expected on 4 seperate occassions and all 4 items were damaged. Nothing had been packed with any logical thought. I love the range shops but have been so disappointed and angry with the online experience. I tried for a week to get through on the phone. Each call I held on for between 36 and 57 minutes before I gave up. So then I went online and contacted them through their website, I did get a response asking for more photos which I emailed back the same day but I haven't heard a thing for the last 2 weeks. Thank goodness I remembered I had paid with PayPal, I have now opened a dispute through them. I trust PayPal and know that it will be sorted through them. I wish I had read some of the reviews about the online shop. I will never use it again. I used it because the items were too big to fit in the car next time I will hire a Zip van. The worst part was the customer service experience or lack of it, the worst I've ever experienced.