The same experiences as mine? An online order was delivered to a store for collection. On opening, the items were the wrong ones completely AND, one was smashed. The order of delicate porcelain pieces were lightly wrapped in some bubble wrap, then put into a PLASTIC bag for transit; no wonder there was damage here. I have tried to contact customer services for almost a fortnight now; the online options were not relevant to my situation, so I rang constantly over seven days receiving the ‘hold’ messages, until I finally received an answer. My joy was short-lived, as the young man I spoke to agreed with my complaint and requested I send photos and my reference number. He reassured me that this would rectify the situation. Ha ha! No response whatsoever to me email, and subsequent emails. I am now constantly ringing (thanks for the phone bills, Range), and cannot get beyond the ‘hold-on messages). The are just batting-off customer complaints. I have tableware I didn’t order (but have paid for), and of which some is smashed. The Range obviously sees me as ‘enemy’?