Can’t believe for such a big company they have such bad customer service. As with most other customers I wish I had read the reviews first. Bought a sofa which came damaged. After numerous phone calls (as with everyone else) left listening to the recording about how great the Range is, what a joke, I finally got through. The minimum time I waited was 23mins and must have called 6 times. Asked to send pictures and they respond in 48 hours, since when has a week been 48 hours? As I was getting no where with emails I called again. To cut a long story short, they arranged a return (no date given, I await call from courier) and had to order and pay AGAIN for yet another sofa. Surely the replacement should have been put through free of charge? So as it stands I am waiting for a collection, new delivery and my refund!! The place is a joke. Where possible DO NOT order anything online. Can’t believe this company has not been on Watchdog, actually that might be the way to go if this is not dealt with asap.