Absolute nightmare - issue with system means that payment didn't go through immediately for an online purchase. We then called and cancelled it as it wouldn't arrive on time. Told us it was cancelled. week later the money was taken from bank and we again got an e-mail saying that the delivery would be delivered (a week after the initial date). Again called - again cancelled and told we would receive a refund. 4 days later, message from courier saying that our goods were being delivered. Another call, another cancellation and advice that if it did get delivered we could always take it to our nearest branch for a refund (which by the way is 10 miles away and would need to be done during the weekend)- SERIOUSLY!!!!!!!! I am gobsmacked at the incompetence, and we are still awaiting a refund. The customer service staff are friendly and apologetic but the situation is ridiculous. Shame on you THE RANGE