Purchased a trampoline, made the mistake of not checking the contents for 30 days due to holidays and having work done on our lawn. Went to assemble it, only to discover that some of the items are missing, including the actual trampoline bed. Disgusted that it's obviously a return that someone has swiped key items from. Despite them acknowledging that the weight of the delivered box didn't match the weight specified by the manufacturer, they refused to either swap it out, provide the missing items or provide a refund. I'm disgusted with them. They also refused to let me speak to their Line Manager and even hung up on me for having the audacity to interrupt them on the call. Pathetic customer service - I won't ever buy anything from them again.