I made a phone call to a store in Sheffield on the 29/08/2019 to make an inquiry regarding an item in stock, she was very professional and quick she told me they had the items I wanted, 2 Garden Rabbit ornaments and asked if I wanted them she would leave them at the customer help desk. So far so good excellent service, I called that evening and decided I wanted to make an extra purchase of some artificial flowers and Ivy of about £30, I them made my way into the garden section at around 7.40 to be abruptly told it was closed you cannot come in here will you get out. I said pardon me but its part of the same store which does not close till 8pm, again a further more agitated reply its closed for maintenance end of mate. I was disgusted to receive such an amazing earlier service to this appalling one. I work as a maintenance operative in a Nursing Home and it was a decision that afternoon to purchase extra flowers to help with a pen pal project that would cover the base of two letter boxes to help stimulate these residents. I felt very upset from the attitude of your member of staff, mixed emotions that the following day I would be unable to purchase the items I require at NOW such short notice. I found out that this member of staff's name is Dave.