Worst customer service in the UK If I could give the Range’s customer service from the store to its alleged customer service centre a minus 10 score I would. Until a recent terrible incident at the Enfield store at the hands of a very rude and ignorant cashier called ‘Katie Kopciewska’ I had shopped happily over the years at the Range for several years and have spent thousands of pounds there as the company I work for buys a lot of stationary/cleaning products/decorations . Following my horrible encounter with a cashier called ‘Katie Kopciewska’ at the Enfield range store and after having the misfortune to experience how useless and terrible the managers are- called Paul and Errol -up to my even complaining to the so-called customer –services department of the range with a lady called Claire I have never encountered such disgraceful unhelpful and disrespectful customer service in the entire UK. From angry and rude cashiers who do not want to serve you and try to close the till whilst you have been queuing and then complain to you that they shouldn’t serve you as they want to go on lunch break and make you feel like they are doing you a favour by doing their job and tell the customer they are being rude when told they are being paid to do a job! When you complain to management in the store, the useless and uncaring managers called Errol and Paul that this is the way you’ve been treated, they are totally ineffectiveand have no interest in helping the customer or offering any sincere apology- you’d be lucky if they even bother to come to speak to you. Errol and Paul the managers totally lied that they would look into the matter and let me know the outcome as I was very upset by Katie Kopciewska’s uncalled for nasty behaviour at the till; the staff at the Range have no care or concern or respect for customers so be warned. When you then try to contact the customer contact centre to let them know of the situation and expect some help and professionalism, you get the total opposite- I have never known such abysmal customer service ever, it’s like they are in the dark ages. I would rename the Range’s Customer Services to Customer Shambles as this is really what is - Claire at customer service was condescending and totally helpful in her reply and does not even have the courtesy to address a customer by their surname but rather by their forename, it’s clear Customer Shambles have no training and the whole set up has not an ounce of professionalism or humanity about them. The Range allows its staff to speak to customers to be spoken to rudely and disrespectfully by members of the staff even if captured on CCTV and they do absolutely nothing to speak to those members of staff or assure the customer that they are in any way valued by the company and they do not even offer a apology- the just listen to you and then there’s either silence from them or a condescending reply. Well thank goodness for karma because what goes around comes around; if you allow your staff to mistreat customers so they leave the store crying upset and in tears, then each person who stood by and is responsible for not fixing the situation and hurting a member of the public whose only misfortune was to be served by hostile cashier ‘Katie Kopciewska’ should expect pay back in one way or another- what goes around comes around. I can tell you that the Range staff and customer service do not care about customers at the Range; they do not care about your shopping experience; they do not give a damn about anything other than just taking your money and making money; do not think that if you have a problem with your product or you have bad service at the range they are in any way interested; the reviews on this website and other search engines on the internet clearly show that there is NO customer service in the Range, they do not believe in it. They will not have a long-term future as they will probably go down in a few years like BHS, one reason being because they don’t know what customer services is they don’t know how to treat people or show value to customers; they allow their staff to misbehave and are entirely unprofessional from the beginning to the top- I’ve even tried to contact the CEO to let him know of how his company is being run but again no interest from him, they don’t want to know customers or improve their business model. Avoid the Range - we will be spending our thousands of pounds that we usually spend at the Range every year with another company where there is customer service and have respect for people, if you want to spend your money in a company where the people from the bottom to the top are nothing more than Del boys than that’s up to you, but you have been warned! The only tip I have is if you go to the Range and get rude service, give the person it back- let them know very well who they are/what their position is and what they are there to do- don’t take any rudeness or nonsense from the Range staff because there is no disciplinary procedure in place and the managers and customer service/shambles are totally disinterested.