I picked up a cushion from the shelf at The Range Redditch in Worcestershire but noticed it had stitching coming undone I spoke to a girl on Customer 'Care' who said it was reduced by 70p WOW She said there's a label inside if you look well sill me why didn't I think to unzip it and look (She spoke as if I was incapable of comprehending her) I told her that I wasn't sure on the colour for my new scheme She grumpily took my money I felt a bit mean disturbing her from chatting to other members on the Customer ' Care' desk. Getting it home the colour was a no no Back I went to The Range to where in no uncertain terms was told it was a sale item and I would not be refunded I asked where does it say that She pointed out one sign that was two thirds covered She at no point had told me no refunds at the transaction Why would I buy an item to check the colour knowing I would not be refunded? The store Manager Matt (who I had encountered once before was as rude as her) backed her equally snappy I walked to Sale Section where no signs were displayed to this effect I did notice one at the till above head height and behind where you would be preparing your item for sale getting your card out etc Most people's mind are on paying and going The cashier definately did not say a word in fact no~one ever has told me this policy The Range must go out of its way to find rude and disrespectful characters to staff their shops if reading the feedback is anything to go by There is one member a northern lady who is really helpful and cheerful and that's it she's always working hard If the manager is rude to customers we stand no chance Yes I did buy a faulty item purely for the colour but at no time was I told I could not return it I would not of bought it if I had of been in receipt of that information It doesn't make sense I don't throw money away I was looking forward to the Range coming to our town but now I won't go in there again and neither will family and friends it's word of mouth that seal the fate of whether a store is good or bad Perhaps if customers stay away it will hit them in the pocket The manner on both occasions where the manager has been demeaning was disrespectful and not invited I'm 66 lady not 6 year old child I will not be returning to The Range If there was no stars option in your questions I would of given no stars at all