Tried phoning .took over an hour to get an answer ..never getting any response to my compliant .(damaged foot on swivel chair when it was delivered) The website for customer support fails when I try to send in my complaint after being told I must attach pictures ...a very poor experience so far ..customer support hopeless. ...on the two attempts I tried to phone them the queue wait was about 1/2 hr and then line went dead. ...2nd attempt I was waiting 1/2 hr or more only to be told I must send pictures on line ....tried this and I neither get a response or a call back so have no clue if the request is being dealt with .7 days on after all my previous efforts .I did manage to send a short request today simply asking for the customer support dept to contact me (I used the range on line portal )and received an automated reply ...I don't hold out much hope after reading reviews about the range !!