Ordered 2 x candlesticks and some Xmas baubles online, paid for next day delivery. Received one broken candlestick and one broken bauble, submitted online form with photos attached. Whilst I was waiting for them to reply I was worried the candlesticks would be out of stock so repurchased one and again paid for next day delivery. The next day I received somebody else’s order. Decided to phone customer services as still had no reply to my complaints form, waited for around 35mins for them to answer the phone, lady I spoke to said she would resend order and investigate my original complaint. Next day arrives and guess what, candlestick is broken again, so I submitted another online form along with photographs. Their packaging of fragile items is terrible. So now I’ve paid for 2 candlesticks which I haven’t got as well as a bauble. I’ve had no reply to any of my online complaints. They owe me around £28. Terrible service from such a big company.