Order was supposed to arrive on 9th December - didn't. Impossible to contact, finally got through to customer services after 30 min wait to be advised that they would investigate and e.mail back. No e.mail. Phoned again, another 25 minutes waiting on phone, finally resolved and order received on 17th December. Unfortunately item badly damaged ( a mirror which was broken in half and glass cracked. Now trying to sort out it's return and still waiting on phone to speak to customer services (25 minutes and counting). Will NEVER order on-line from the Range again.