I ordered a duvet cover online, I didn’t need to take it out of the packaging to see it wasn’t good quality, it was heavily creased and I knew I would never get the creases out. I phoned customer services to arrange sending it back by post which is not free, the person was very nippy, I then realised I was going to be in the vicinity of a Range store so decided to take it there, they couldn’t take it because store return had been blocked because I said I would post it back so I had no option but to post it, cost me £6 to do that, I wouldn’t shop there again, this was my first and last time.