Having chosen a new kitchen waste bin and two bars of chocolate, I visited the upstairs cafe, this was unmanned so we stood and waited after 15 minutes I gave up. I took my purchases to the one till that was opened and she scanned the bin 24.99 ??? I explained the ladle clearly said £7.00 off the assistant called for item to be checked, back she came with the shelf label and said"it was 7.00 off but it went off offer on 11th December " 3 weeks ago? It was 3rd January! She then in front of me screwed the label up and threw it away. I then said she should sell it at the offer price as it was clearly your mistake and could not be blamed on passing children. As a pensioner £7, is a lot of money I then tried to pay for my chocolate again clearly labelled 2 for £1. £1.38 she said, no it's labelled £1.00 no once again offer had ended. She then went on to tell me the law regarding shelf labels. There were four people behind me all very impatient to be served saying this is disgusting way to treat a genuine customer. I'm afraid I called your complaint line and she said it would be at the stores disgression how it was dealt it! This is not fair, I checked the item and the label before taking my items to the till. I was forced to buy chocolate as your cafe was unattended! So I had to buy chocolate as I am diabetic, so I left the store with nothing. How dare you treat me so badly, I shop locally to try to help save our high street and can fully understand why people would shop on line. I will be interested in your reply. The store was colchester cowdry ave.