I visited the Range today to buy an Addis washing up bowl and a gro bag tray for the greenhouse. I found the trays in the garden dept. and as usual, the item was unpriced. I took item to the til and queued to get a price check. I then returned tray to the shelf as it was a cheaper online. I would like to point out that the pricing in your Penzance branch is ‘hit and miss’ at best and has been since the branch opened. Last summer I contacted you about my purchase of two wetsuits. They were wrongly priced at the display in two areas of the shop. At the til I was charged a higher price and despite showing the assistant the large, brightly coloured display ticket I was told that store policy was to ignore your own price labels. I had much the same response from your head office. I have avoided your store since but today decided enough time had passed and went on to purchase an Addis bowl. I was not surprised when, at the til I was charged more than the shelf ticket. I was told to visit customer service. I photographed the label on the shelf and showed it to a very helpful customer service lady (Megan). Again I was told store policy is to charge the higher price. I must admit I was annoyed and pointed out that this has happened to me before. I asked to see the manager who wasn’t in today and a call was put in to Megan’s supervisor. I was somewhat happier when it was agreed to refund the disputed amount. I write to you here to thank Megan for her patient help. I feel that ‘The Range’ really need to get their act together and sort out the lack of pricing generally and more importantly Get The Prices Right both on the tickets and at the point of sale. It is both frustrating and a waste of customers time to come up against this on every visit to your store. I would point out that this is hardly ever a problem elsewhere. It’s seemingly a ‘Range’ exclusive! I would welcome your thoughts on this matter. Do I win £200? Yours A R Pentreath