Purchased a mirror online, had message to say it was coming. Waited in..nothing! Chased it up apparently the couriers had smashed it! Another one was sent out and delivered promptly but very poorly made, all marked. I contacted customer services and was advised to take the mirror to the store and they would do a swap..we got to store either a 4ft mirror and they would not swap. We had to purchase another one and we were informed that we would be reimbursed for the first mirror. No payment returned. After a week of waiting Contacted customer services again to be told I have to now send a copy of the receipt for the second mirror. I did this then had to ring them back to be told they have no proof that we returned the mirror and on their system it looks like we have 2 mirrors in our home. As you can imagine I am not impressed at this point. So customer services trawled through their CCTV and asked me what I was wearing to prove that we have returned the mirror. I feel so degraded. Apparently they have found me on CCTV and we will now be reimbursed.. watch this space! Never again!!!