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Karenb
I went to buy an electric blanket , at the Gosport store, which was priced clearly at £18.19 on a special. When trying to pay for this I was told the offer had expired but the reduced price tags were not removed. They refused to honour the reduced price even though it was their error. I will NEVER shop here again. I know that legally they need not sell the item but goodwill should be honoured here as it was their mistake which they admitted. Their customer service is non existent. I had a similarly experience at John Lewis, Southampton a few years ago and it was honoured and their approach was completely different. I will be going to John Lewis in the future or somewhere that values their customer base.
4 years ago
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