Beware of the manager Denise Hunter who is in the running for the worst service delivery of the year. I shopped in the Metro Gateshead store for vitamin C tablets. I bought seven packs at the shelf-displayed price of £1.99. When I got to the car and checked the bill, I discovered I had been charged £2.49 each, an overcharge of £3,50. I took them back immediately, but could not have the £3.50 refunded, instead having to have the entire purchase refunded then charged out again at the £1.99 price.The counter assistant inadvertently charged out 8 items instead of 7, so the process had to be repeated. However, try as they may, the refund wouldn’t go through a second time. After trying for thirty minutes, they decided to call in the manager to help. She was loud,rude and thoroughly obnoxious to both the counter staff and to me. Despite showing the woman the price ticket from the shelf that showed £1.99 as the price, this person was adamant that the price shown was irrelevant and publicly criticised the staff for processing a refund. However after an hour at the till, the assembled might of the Range were still unable to issue a refund and we had to take a gift card instead. We went online to buy the same items, but were told that we couldn’t use the gift card for purchase. So if you want to pay more than the published price and then when you complain you get harangued by the manager, the Range at Gateshead Metrocentre is the place to go.