To whom it may concern, I made an order number [insert order number] on 21st February under the impression, given by the Range, that the delivery date could be at my request. I was contacted on 25th February by XDP to tell me that they would be in touch regarding the delivery. On 27th Feb I was contacted and given the estimated delivery date 9th March, so I contacted the Range to request the delivery to arrive on 5th or 12th March due to work and parental commitments and was told that it shouldn’t be a problem to alter the delivery date. XPD then contacted me on 2nd March telling me that the delivery would arrive on 4th March. As I had already mentioned to the Range, I am only available to accept deliveries on Thursdays therefore I got in contact with XPD via email to request that the delivery arrive on either 5th or 12th March. This in itself proved to be an arduous task taking 8 emails to be sent from my end, to still be no further forward towards a solution. On 4th March I spoke with a representative at the Range again, requesting the 5th or 12th for delivery as I wasn’t the customer of XPD, I am the customer of the Range, which is what I believed could be the issue with getting any further forward with the delivery company. Once again, I was told that it shouldn’t be a problem to deliver on 12th March. 6th March I spoke with XPD to confirm the delivery would be arriving on 12th March and they informed me that they were unable to guarantee that the delivery would arrive on 12th. I then contacted the Range once again and spoke with Nicole, who I had originally spoken with on the matter. Her manner was once again very dismissive showing no understanding regarding my situation and she has been particularly obstinate rather than helpful regarding this situation. I have gone over and above trying to come to a solution, to my own detriment, I have offered to hire a vehicle in order to collect the items from a local Range store, I have offered to collect the items from a surrounding Range store, I have offered to collect the items from the delivery depot.... I made this order on 21st Feb, today being 7th March with currently no agreed delivery date in place, this is truly unacceptable. You have falsely advertised that the delivery date can be at the customers convenience. I currently have a 7 year old that has been sleeping on a blow up mattress for over 2 weeks and at present I see no light at the end of the tunnel. At this point, I feel as if the only solution would be for me to take annual leave from work in order to sit in all day waiting for this delivery, which is unacceptable. I made the order with the Range because it was advertised that the delivery date could be at the customers convenience. I am a single parent who works full time, including weekends, with only Thursdays guaranteed at home so this ‘benefit’ was a huge factor for me when making the decision on who to purchase this large item from and I refuse to take a days annual leave from work that can’t be spent with my daughter in order to make this problem easier for you/the delivery company - it is your responsibility as the supplier to make sure that you’re able to stand by your own advertised delivery policy. I have been as understanding as possible and I am aware that the delivery company are also playing a part in this nightmare however I am a customer of and therefore my contract is with the Range, the Range are the customer of XPD and therefore it is not my responsibility to be put under the stress of trying to make this work. I have made a purchase, I have given both you and the delivery company my availability, it shouldn’t take more than that from my end. Had the Range have had to chase me for payment for this order in this manner and to this extent then I don’t doubt that this would have been a problem that you would have wanted sorted as efficiently as possible, however at present I’ve paid for an item and I’m being given no hope from any direction that I’ll actually be receiving this order at all unless I am able to make it work to the Range/XPDs convenience. As you can imagine, this hasn’t been a positive customer experience and I’m sincerely hoping that you are going to stand by your policy and arrange delivery on 12th March, whether this means that you need to use a different delivery company or not. What I do know is that I don’t think that it’s reflecting well on the Range as a supplier that my 7 year old daughter will have been subjected to sleeping on a blow up mattress for 3 weeks by that point because you’re unable or unwilling to do what needs to be done to solve this issue. It was purchased as a temporary fix and should have been for no more than a week, this is not something that I would have been comfortable with had I have known how long this would drag on for.