The glass items I ordered for my wedding were packaged in a single piece of paper and almost all of them were smashed. I emailed a photo to customer services and left a complaint and no one got back to me. When I finally decided to call I was told they weren't going to do anything as it had been over 30 days. I had contacted them and left a complaint within 30 days that they were too lazy to follow up on. So they will not refund the items that THEY broke because THEY packaged them poorly. The customer service operator came across as rude and blunt. Will NOT be shopping here again. I would've given them a 0-star rating if I could. Terrible company with no care for their customers AT ALL.