Due to inadequate description of product on the website I inadvertently ordered the wrong size of photo frame. To return it you have to telephone customer services (spent 15 minutes on hold) who tell you to send a photo of the product via email then wait two hours and telephone again. I have now been on hold for more than 30 minutes and still waiting. What an extremely poor level of service, never encountered by any other online retailer before. I will NEVER EVER use their online service again, especially when there are far better online companies available.