Purchased some Christmas lights in November, which I then had on the exterior of my house over Christmas. These are icicle lights and the packaging clearly states for indoor or outdoor use. During use, the plastic icicles filled with water and stopped working, so I returned them tom the Aldershot branch for a refund (with the original receipt and packaging). The 'duty manager' refused to refund them, stating the store manager had said that all Christmas items (faulty or not) were subject to a 14 day refund only. Any exceptions had to be authorised by the store manager himself. Returned and saw the store manager who also refused to refund them as 'they must have been misused' tho quite how hanging them up outdoors for a few weeks is 'misuse' is beyond me. He didn't even bother to look at the items himself. Long story short, I'm currently going through the small claims court to obtain the refund that I'm legally entitled to, a claim which they've even decided to contest! Not quite sure why they think they are exempt from the laws of the land, but there we go. SERIOUSLY, DO NOT GIVE THIS COMPANY YOUR MONEY, IF YOU HAVE A PROBLEM, IT'S ENTIRELY LIKELY YOU'LL HAVE THE SAME ISSUES OBTAINING A REFUND THAT I'M HAVING. AVOID AVOID AVOID!!!