Ordered a bed sheet from the Range. Received a Bird House! Went on the website and its very difficult to find out how you return an item. Eventually I found a number to ring. Tried a few times to ring but was left on hold. There was an email address you can send pics of damaged items to but nobody ever responded. Eventually got through to an impatient member of customer services who told me to go to the store. Drove to the store with my bird house. Man at the till couldn't believe so told his colleague who told her supervisor. After the story was told over and over I still didn't get my refund. I got given a number and email address! Went back home and emailed. Got a reply saying this email address not being used anymore. Phoned the number, on hold for an hour. Eventually customer services answered. Explained the situation and he said he would issue my refund. I between taking my details he hummed a tune to himself... Eventually he declared my refund would come through. I said can I have an email confirmation. He said you will get it once the refund is processed. Refund still hasn't arrived. Its never going to arrive is it.... Tried to make a complaint. Nowhere on the site for doing this. One of the worst companies I have had to deal with. Will never shop there again.