Ordered a firepit table & chairs £2300 on 15 May was told would be delivered on 20/22 May stayed in 3days never heard a thing . Phoned the contact number on the Saturday after an hour on the phone waiting was told just they would chase it up heard nothing. Live chat on Monday with Wayne told not a lot he could do so decided to cancel with him & was told I would receive an email in 2days nothing again so started another chat on Wednesday with Ben was told he cannot do anything only send another email to whoever & more or less tough I asked could you phone them told no too busy . So still nothing all weekend so Monday on the phone waited another hour to be told the same . What I don’t understand is I ordered with Range so Range should give me my money back I didn’t order with another company so don’t know why I have to wait to hear from another place to say I can have my refund it should be Range . Terrible service avoid if possible I think there good on small things not big. Such a shame as I use Range a lot but not anymore & customer service terrible .