Long story short - I have rang up 4 times to wait over an hour each time before speaking to customer service, the waiting music is enough to drive anyone insane, and each time I spoke to someone nothing was resolved. Longer version - Ordered a desk, estimated delivery date 3 weeks, perfect as moving to a new property in 2 weeks. After 1 week I get an email saying it was being delivered the next day. Logistics company couldn't rearrange so phoned The Range. They contacted them to stop the delivery and redeliver when moved to the new property. Next day the logistics company said they attempted to deliver it and need to rearrange delivery via The Range. Attempt 2, called customer service (1hr 30 on hold), they said not to worry it would be delivered on the day I move into the property. I move into the property expecting desk to be delivered, nothing. Next day receive an email that they received my returned desk and will be processing a refund. Attempt 3, phoned customer service (1hr15 on hold), they couldn't work out what had happened so said I needed to reorder to product. Glad I waited for that advice. Desk number 2 has now not been delivered on time, courier can't provide tracking information for some reason so I need to speak to Range customer service. Attempt 4, 1hr 5 on hold, told it should be there after the weekend. Needed the desk 5 days ago. I understand that I have got to take into consideration the impact on the ongoing pandemic, so the logistics company issues I can live with, 2 stars as customer service waiting time is way to long and they have failed constantly to solve anything. If the desk is damaged when/if it finally arrives I might have a mental breakdown.