I have been trying to get hold of The Range since beginning April to cancel an order, no success so they shipped it anyway. Then tried for a month to get them to get a return authorised. Eventually someone agreed to send a courier to collect the item. This was done three weeks ago. To date I have not had a refund so had to call them again (1 hr 15 minutes waiting on the line) to check. Spoke to Hayleigh - a week ago - who said she would sort this and email me with a response. This has not happened and I still see no refund in my account. This is the worst company for customer service. Don't buy from them if you don't want to have to pull out your hair in frustration