ABSOLUTELY APPALLING CUSTOMER SERVICE!!!!! I purchased a mirror online and paid approx. £100 (inclu delivery), it arrived smashed, the delivery company returned it to The Range and sent a confirmation email to myself and them requesting a replacement. I emailed The Range several times and tried calling. It has now been 4 weeks, I have not received a replacement, refund or any response from The Range. I finally got through to someone in Customer Services today, she was so rude, asked me why I hadn't contacted them earlier and basically called me a liar when I said I've been trying for weeks (and have evidence). She told me no one is reading the emails, so it's 'a waste of time emailing', after lots of attitude she eventually arranged a refund. I have never been spoken to so rudely before. This is my first and definitely my last experience of shopping at 'The Range'. DO NOT SHOP HERE. I would give zero stars, but it does not allow me.