I did a online order for garden set On 28th may recovered a email next day saying Item had been dispatch to courier they would be in contact (witch didn’t happen) on date of delivery 16th June I tryed to contact the range was on phone for 1 hour 20 min before hanging up. Phone again the next day was on phone for 1 half hour before someone answered they could update me on my order so I told them to cancel it. was told I would get refund but would take up to 14 day. I have looked in to all this after reading reviews about The range I have put a complete about them in to Trading standards you can also speak to your bank if you have not received the gd and money back with in 30 and they will try and get it back for you. I have worked in retail for 16year this company do not care they just want your money there customer service is shocking to leave you waiting on phone for over a hour and more not replying to email. I also noticed on there Instagram they will take away back comments that desperate ppl who are waiting or trying to get hold of them to fine out where item that they payed for are to hid the fact they are a dreadful company