Absolutely awful. Order turned up late. Complete wrong item sent. 3 two hour phone calls on hold to be cut off everytime. Countless attempts on the live chat cut off before I could below 150 in the queue. Store refused to help just told me to call the number. Facebook page refused to help just said to call the number. I've wasted so many hours. I just want the item I paid for! How hard is it to get something you've paid for. I'm stuck with an empty fireplace surround with no fireplace, and a huge incorrect fireplace I didn't order that I doubt I'll ever get to return due to their awful customer service. Lesson learned. DO NOT SHOP AT THE RANGE